Monkey Joe's - Katy

Went for toddler Tuesday for $5 per child under 5. Looks clean, restrooms are clean, nice staff. Lots of seating space and cubbies for storage. When you sit down and really take it all in, is when you notice how run down the playscape is. The netting is ripped. What used to be a foam pit, does not have anything in it anymore. Kids do not seem to mind but they do notice a "drop" when they jump in. A third of the arcade games are off or not working. The staff is nice about refunding the game credits. Bounce houses were nice. It's a good place to let your kids go off and run wild.

This place has seen better days. We booked a party here for our child’s birthday party, and we were very disappointed in the condition of the facilities. Part of the party package we purchased was play cards for the arcade games. Over half of them were broken or out of order. Our room was “cleaned” prior to our booking, but there was icing and food all over the tables. If you’re thinking about booking your party here and spending your hard earned money, don’t make the mistake we made. Visit the place first.

Normally I only write good reviews and hardly bad. My kid had a blast, the establishment served its purpose for affordable fun for my child. But the staff were very rude and unprofessional. There was no one at the counter as I arrived so I wasn’t exactly sure what to do. The lady then comes out from behind the wall and proceeds to tell me to go back and sign a waiver on their Ipad device… not kindly…. I had already signed an online waiver hence why I was looking for someone at the counter in the first place. She never said hello, and essentially rolled her eyes at me at one point while getting checked in. I hope the owners discuss with their employees the simplicity of customer service. I will take my child elsewhere next time.

You have to keep in mind that this is a place for kids. This is this place as a Chuck-E-Cheese with bounce houses, and no pizzas. As far as my kids were concerned this place was almost as fun as Disney World. They had lots of fun with other kids, they played video games with other little kids, and they bounced themselves tired. Now, the cons.... This place needs to invest in new chairs and sitting furniture. The seats in here looked, and felt, like they were pulled out of a dumpster, no joke. The seats here had cracks in the upholstery, and we're broken, and lob sided, when sat in. Highly uncomfortable. The employees were young all ladies, about 18-19 years old and we're all but absent from the whole establishment. Even when you looked at the counter, it was devoid of any visible employees working. They were all hiding in a room toward the front of the store behind one way mirrors, and the only time they came out is if you had been standing at the counter after 20 seconds. Definitely not a great customer service experience at all. The employees themselves we're mostly friendly but just nowhere to be seen. So just be very vigilant of your kids here because there are no employees watching out for them in any way. We didn't try any of the food, so I can't comment in that, but the soda we did buy was tiny for the price we paid. We will probably be back because the kids had fun here, and in the end, I think that's all that maters.... That, and it's also very cheep to bring the kids here.

This Monkey Joes is an Awesome party place for all ages! We recently had a birthday party at this location and it exceeded our expectations! The staff is so friendly and attentive. The manager is so great, and Aspen our party host was beyond sweet! All our guests had fun. They have more than just bounce houses, they have a super cool indoor playground, and arcade games too! My kids are already begging to go back, and we will definitely be visiting this location often!